Mko believes that online gambling should remain an enjoyable form of entertainment. We provide a range of tools and resources to ensure every user plays in control, with a clear head and a planned budget.
Mko provides six self-management tools that you can activate at any time directly from your account — no approval required.
Set daily, weekly, or monthly deposit limits according to your financial capacity. Once a limit is set, it takes effect immediately and cannot be increased without a 24-hour waiting period, protecting you from impulsive decisions.
Set the maximum amount of time you want to spend on the mko platform per day. Once the time limit is reached, the system will display a notification and offer the option to end your session automatically.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be automatically blocked from placing new bets until the limit period expires.
Take a break from the platform for a period of your choice — 24 hours, 3 days, 7 days, or 30 days. During the break period, your account cannot be used to log in or place any bets.
An option to permanently exclude yourself from the mko platform if you feel gambling is starting to affect your life. Self-exclusion is final and cannot be reversed during the set period.
Enable notifications to remind you every 30, 60, or 90 minutes during an active gaming session. These reminders help you stay aware of how much time you have spent on the platform.
Managing your responsible gaming settings on mko is straightforward and can be done in under 2 minutes.
Log in to your account using your phone number and password. Two-factor authentication (2FA) is recommended for added security.
Click the profile icon in the top right corner and select "Account Settings", then navigate to the "Responsible Gaming" tab.
Select any self-management tool that suits you — deposit limits, time limits, loss limits, or self-exclusion.
Enter your desired limit amount and confirm via the OTP sent to your registered phone number. The setting takes effect immediately.
Review your usage through the responsible gaming dashboard, which displays real-time statistics on your activity and spending.
Deposit limits are the most effective tool for controlling your overall spending. Many mko users set a monthly deposit limit that matches the entertainment budget they can afford — not an amount they "hope" to win back.
Tip: Set your deposit limit on the first day of each month, not after your balance has already run out. Planning ahead is the key to an enjoyable gaming experience.
If you feel that gambling is starting to interfere with your daily life, finances, or personal relationships, self-exclusion is a brave and appropriate step. mko will process your request within 24 hours and your account will be inaccessible for the duration of the exclusion period.
Serious: Self-exclusion cannot be reversed during the selected period. Please think carefully before activating this option.
Problem gambling rarely happens overnight. It usually starts gradually. Recognise these warning signs before they develop into something more serious.
If you identify two or more any of the above signs in yourself, we encourage you to contact the mko support team or seek professional help.
Answer these brief questions honestly to assess whether your gambling habits are still within a healthy range.
Have you ever gambled longer than you originally planned?
Have you ever gambled to get money to pay off debts?
Does gambling make you feel sad or stressed when you lose?
Have you ever tried to stop gambling but failed?
Have a family member or friend ever expressed concern about your gambling habits?
If you answered "Yes" to any of the questions above, consider chatting with our support team or seeking help from a professional. Reaching out is a sign of strength, not weakness.
At mko, we believe that user satisfaction goes beyond just the enjoyment of gameplay. A great platform is one that genuinely cares about its users' long-term well-being. That is why we invest seriously in a comprehensive and integrated Responsible Gaming programme.
Online gambling should remain a form of entertainment — like watching a movie or dining out. It should be enjoyable, controlled, and never interfere with your daily responsibilities. This principle guides every decision we make regarding platform design, user policies, and the self-management tools we provide.
Mko takes an active — not merely reactive — approach to addressing problem gambling. This means we do not wait for users to come to us for help. Instead, our system automatically monitors activity patterns that may indicate signs of problem gambling, and our team proactively reaches out to the users concerned.
In addition, every mko customer support staff member undergoes specialised training in recognising and handling problem gambling cases. They are trained to respond with empathy, professionalism, and without judgment to any user who needs assistance.
Mko has a zero-tolerance policy toward underage users. All users are required to complete an identity verification (KYC) process before making a deposit or playing. Submitted identification documents are carefully reviewed to ensure all users are aged 18 and above.
Users found attempting to register with false information or using another person's identity will have their account suspended immediately and the case will be reported to the relevant authorities. We make no compromises on this matter.
For parents and guardians, we encourage the use of parental control software on devices shared with children and teenagers. If you suspect a minor is using an mko account, please contact us immediately at [email protected] and we will take action right away.
Here are some best practices we recommend to all mko users to keep your gaming experience positive and in control:
Mko partners with various support organisations to ensure that users who need help can access it easily and without shame. If you or someone you know is struggling with a gambling addiction, please know that help is always available.
Mko customer support can be reached via live chat on the platform or by email at [email protected]. All responsible gaming conversations are handled with complete confidentiality and without judgment.
We also encourage users to contact mental health and addiction support organisations operating in Malaysia if you need more comprehensive assistance than we are able to provide as a gaming platform.
A reminder from mko: We want you to win — but more importantly, we want you to be happy and healthy. If at any point you feel that gambling is starting to have a negative impact on your life, do not hesitate to reach out to us. We are here to help.
The mko support team is available to assist you 24 hours a day, 7 days a week. All enquiries related to responsible gaming are handled with complete confidentiality.
The mko platform is exclusively for users aged 18 and above only. Registration by underage individuals is strictly prohibited.
Answers to the most frequently asked questions by mko users about responsible gaming tools and policies.
Create your mko account today and start a fun, controlled, and responsible gaming experience. Our self-management tools are always available to ensure you play within your limits.